Overview
This policy applies only to orders placed directly on omnicreatine.com.
1. How to Start a Return
All returns and refunds go through our returns portal at omni.loopreturns.com. Please submit your return within 30 days of delivery. You'll need your order number and shipping ZIP code to begin.
Once your return is reviewed and approved, you'll receive return instructions, including the correct return address and a return reference number. Please include this reference number inside your package. Returns received without it may be delayed or go unprocessed.
Approved return packages must be shipped within 28 days of approval.
2. Return Shipping
Return shipping is the customer's responsibility unless the return is due to a damaged, defective, or incorrect item, or qualifies under the OMNI Free Guarantee.
In approved cases, OMNI Longevity may provide a prepaid return label at its discretion. When a prepaid label is issued for a standard return, a flat $5 shipping and handling fee will be deducted from your refund.
Defect or fulfillment error? If your return is due to a confirmed defect or fulfillment error reported within 48 hours of delivery, with photos, return shipping is covered, and no fee is deducted.
Customers shipping with their own carrier are responsible for purchasing the label, covering all costs, and making sure the package reaches the approved return address listed in the portal. We strongly recommend using a tracked service.
OMNI Longevity is not responsible for returns that are lost, delayed, or misdelivered when customers use their own label. Products sent to any address other than the approved return address may not be eligible for a refund or reshipment.
3. Return Condition
Standard returns are available for products that are unopened, sealed, and in original packaging, unless otherwise stated in this policy. Returns received opened, used, unsealed, or not in acceptable condition may be denied.
Opened products are eligible for a refund only under the OMNI Free Guarantee, and only on the customer's first subscription order, subject to the limits below.
Any unopened pouches or boxes may still follow the standard return process if submitted within the return window and approved through the returns portal.
Free items: products included free of charge with an order (for example, a free Electrolytes box) don't need to be returned and aren't eligible for a refund. You're welcome to keep them.
4. Processing & Refunds
Refunds are issued only for products returned through omni.loopreturns.com. We can't issue a refund by email, chat, or phone without a return submitted in the portal. Your refund is tied to the products in your return.
Refunds, store credit, or exchanges are issued only after the returned product has been received and inspected at our warehouse.
Once approved, refunds are typically initiated within 1 to 2 business days. Depending on your payment method, funds may take up to 10 business days to appear.
If your return shows as delivered but you haven't received confirmation within 5 business days, contact support and include your tracking number.
If 15 business days have passed since your return was approved and you still haven't received your refund, please reach out so we can follow up.
Security notice: all refund requests must be submitted from the original purchaser's email address. Requests from any other source will not be processed.
5. Address Accuracy
Please verify your shipping address before completing checkout. Orders shipped to an incorrect address due to customer error are not our responsibility.
If you realize you entered the wrong address, contact us immediately. Once a shipping label is created, changes can't be guaranteed. Packages returned as undeliverable can be reshipped once you cover the additional postage. If you prefer a refund instead, the original shipping cost will be deducted. We do not replace or refund orders delivered to the address provided at checkout.
6. Order Cancellations & Modifications
Orders cannot be canceled or modified once placed. All orders enter an automated fulfillment workflow immediately after checkout.
7. Subscriptions
All subscription changes, including pauses, skips, and cancellations, must be completed by the customer through the account portal at portal.omnicreatine.com. This keeps your account accurate and secure.
If you need help accessing your portal, locating your subscription, or confirming your current status, contact support@omnicreatine.com and our team will guide you.
8. OMNI Free Guarantee
The OMNI Free Guarantee applies only to your first subscription order. It's a one-time offer that lets new subscription customers try OMNI with confidence.
If you're not satisfied for any reason, you can request a refund for opened product from that first subscription order through omni.loopreturns.com, subject to the limits below. Pouches and boxes are counted together
| First Order Size | Max Opened Pouches Refundable |
|---|---|
| 1 pouch | 1 pouch |
| 2 pouches | 1 pouch |
| 3 or more pouches | 2 pouches maximum |
If your first order included both Gummies and Electrolytes, you choose which opened item(s) to include in your request, up to the limits above. The refund is based on the price you paid for those items.
If your first subscription order included more items than the guarantee covers, any unopened, sealed pouches or boxes from that same order may still be submitted through the standard return process within 30 days of delivery. Refunds for unopened items are issued only after the return is received and inspected.
Example: if your first subscription order included 3 or more pouches or boxes, the OMNI Free Guarantee may cover up to 2 opened items. Any additional unopened items may follow the standard return process if eligible.
This guarantee can only be used once and does not apply to subscription renewals, future subscription orders, returning customers, or one-time purchases. All requests must be submitted within 30 days of delivery.
One-time purchases and subscription renewals are not covered by the OMNI Free Guarantee, but unopened products may still qualify for a standard return under the policy above.
9. Contacting Support
For the fastest resolution, please contact us through one channel and keep all follow-up in the same email thread.
Sending multiple separate emails, duplicate messages across channels, or repeated follow-ups can create conflicting conversations in our system and may increase your response time. One thread, one issue: that's the fastest path to a resolution.
When writing in, include your order number and a brief description of the issue. This helps us respond without needing to ask follow-up questions.
Reach us at support@omnicreatine.com. To start a return or refund, go to omni.loopreturns.com.
This policy may be updated without prior notice. By purchasing from OMNI Creatine, you also agree to our Messaging Terms and Messaging Privacy Policy.